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Support


C.R.C.

C.R.C. Stands for Customer Response Center and acts as a 24x7x365 Help Desk for all of GLS' customers. GLS CRC is located in Charlotte, NC and offers an extensive array of services making GLS' total solution, the best solution.

GLS CRC includes:

  • Project and implementation managers operating as a single point of contact for all of your implementation needs as well as real time tracking and carrier management guaranteeing your network is turned up and tested in a timely manner.

  • Certified engineers Certified Network Engineers trained and certified in the industries leading network and equipment platforms. An entire team of network engineers are on standby for:

    • Network CPE configuration such as routers, firewalls, and switches
    • Move Adds and Changes
    • Network and CPE troubleshooting as well as reconfigurations for identified problems
    • Consolation for network issues and bandwidth concerns

  • Pricing specialists certified to price out your total network solution utilizing over 100 Network carriers and Equipment providers finding the most cost effective and reliable solution for your total network.

  • Equipment Warehouse offering an extensive supply Wide Area Network Equipment for standby purchase as well as maintenance needs.