N.O.C.
GLS owns and operates it's own Network Operations Center from Charlotte, NC. With dual OC-48 fiber on diverse paths, GLS provides proactive monitoring and management services 24 x 7 x 365 for VPN, Frame Relay, ATM, IDS, and email servers. Monitoring Servers and Tools are located in a hardened data center in Charlotte, NC. The N.O.C. is staffed by network technicians with disciplines in network security, complex routing, network and VPN hardware. Proprietary U.Connect monitoring and trouble ticketing tools maximize insight into network troubles and speed resolution. Help Desk support is available for Cisco, NetScreen, SonicWALL, Checkpoint, Efficient, WebSense, Nortel, Nokia, Network Specialized Servers, and Carriers Services from all major suppliers. Standard functions performed from the N.O.C. include:
- Pro-active 24x7x365 network management services
- Equipment and connectivity management (includes tunnels)
- MAC's within 48 hours, 4 hours on emergencies
- U.Connect reporting on network parameters
Performance management with GLS engineers to discuss current and future network requirements
- Equipment maintenance oversight and repair/replace
- Engineering support for optional projects on per hour or block time basis
- Network events are logged into the Ticketing System
Priorities Status: Business Outage, High - Remote site outage, Monitor Only for Latency, Packet Loss and Chronic sites, MAC's
- Exception process for monitoring Circuit latency and Packet Loss using ICMP