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N.O.C.
N.O.C.
GLS owns and operates it's own Network Operations Center from Charlotte, NC.
With dual OC-48 fiber on divers path, GLS provides proactive monitoring and
management services 24 x 7 x 365 for VPN, Frame Relay, ATM, IDS, and email
servers. Monitoring Servers and Tools are located in a hardened data center
in Charlotte, NC. The N.O.C. is staffed by network technicians with
disciplines in network security, complex routing, network and VPN hardware.
Proprietary U.Connect monitoring and trouble ticketing tools maximize
insight into network troubles and speed resolution. Help Desk support is
available for Cisco, NetScreen, SonicWALL, Checkpoint, Efficient, WebSense,
Nortel, Nokia, Network Specialized Servers, and Carriers Services from all
major suppliers. Standard functions performed from the N.O.C. include:
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Pro-active 24x7x365 network management services
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Equipment and connectivity management (includes tunnels)
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MAC's within 48 hours, 4 hours on emergencies
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U.Connect reporting on network parameters
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Performance management with GLS engineers to discuss current and future network requirements
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Equipment maintenance oversight and repair/replace
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Engineering support for optional projects on per hour or block time basis
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Network events are logged into the Ticketing System
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Priorities Status: Business Outage, High - Remote site outage,
Monitor Only for Latency, Packet
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Loss and Chronic sites, MAC's
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Exception process for monitoring Circuit latency and Packet Loss
using ICMP
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Support