Availability Assessment
Sites with 95% or lower availability or 10+ tickets per month are flagged.
YOUR NETWORK,
FULLY MONITORED.
From automated alerts to expert escalation, our monitoring
services keep issues from becoming outages.
Reliable connectivity depends on catching problems early, not reacting after the damage is done. Our monitoring services combine 24/7 proactive tracking with automated alarm generation, giving your team an early warning system built for speed. Every flagged issue moves through a defined path, carrier ticketing, tiered support, and vendor dedicated knowledge database profile behind every account. You get monitoring that is thorough, transparent, and built to perform.
SERVICES WE OFFER
- SD-WAN Expertise
- Legacy WAN/LAN Support
- Capacity & Health Reporting
- Service Level Objectives (SLAs)
- Equipment Replacement Service
- Automated Configuration Backup
- Broadband Management Solutions
- Customer Co-Management via TAC/ACS
- MACD & Lifecycle Management Support
- Customized Knowledge Database Profile
- Equipment Vendor Maintenance Coordination
- Carrier Trouble Ticketing & eBonds (SNOW, ZenDesk)
- Customer Ticket Handling, Escalation & Tiered Support
- UConnect Web Portal for Greater Visibility & Interaction
- 24/7 Proactive Monitoring, Alarm Generation, & Notifications
NEED CHANGES? NO PROBLEM.
A Smarter Structure for Network Change Requests
Managing a growing network means managing constant change, and doing it well requires more than reactive fixes. Our MACD and Lifecycle Management services provide a clear path for handling moves, adds, changes, and deletions, along with full oversight of equipment lifecycle from deployment to retirement. Every request is tracked, coordinated, and completed with minimal disruption, giving your team one point of accountability instead of a patchwork of vendors and timelines.
THE BENEFITS OF OUR MACD REQUEST STRUCTURE
- KEEPS STANDARD MACDsFREE & PREDICTABLE
- PRESERVES NETWORKSTABILITY & SECURITY
- ENABLES URGENTHANDLING WHEN NEEDED
- PREVENTS LAST-MINUTE RISKTO SITE OPERATIONS
| MACD REQUEST OPTIONS | ||
|---|---|---|
| Components | Option 1: Standard MACDs Included at No Additional Cost When Requested & Properly Scheduled | Option 2: Expedited MACDs Needed Sooner Than the Standard 24-48 Business Hour Window |
| Key Points | Included at No Additional Cost When Requested & Properly Scheduled
| Needed Sooner Than the Standard 24-48 Business Hour Window
|
| Examples | Included at No Additional Cost When Requested & Properly Scheduled
| Needed Sooner Than the Standard 24-48 Business Hour Window
|
BROADBAND MANAGEMENT
THAT KEEPS EVERY SITE ONLINE
Proactive Monitoring, Structured Remediation, and Carrier Coordination for Connectivity You Can Count On
CHRONIC SERVICES
Resolution Within 3 Hard Fixes
Targeted remediation with carrier coordination & stabilization within 3 structured fix attempts.
TNF Site Identification
Sites deemed technically not feasible are identified to drive installation of optimal connectivity.
Monthly Site Reviews
Ongoing monitoring tracks patterns and validates improvement after intervention.
Service Replacement Review
For sites unable to stabilize, GLS provides alternative service recommendations.
Minimum 2-Month Review
Every remediation plan runs for at least 2 months to confirm resolution or justify escalation.
THE GLS BUILDING BLOCKS OF MANAGEMENT
Quick Bounces
GLS acknowledges issues within 10 minuteswith most events stabilizing within17 to 20 minutes.
High Volume Outages
GLS smart power switches resolve 60 to 70% of outages through automatic power cycling, restoring service without a site visit.
Problem Sites
Sites with 3+ failures in 24 hours are flagged as bouncing with GLS coordinating with carriers through established procedures.
Chronic Sites
Sites with under 95% availability or 10+ tickets get deeper investigation for continuous improvement while managing your network.
BROADBAND'S TOP PROBLEM: REDUCING OUTAGES
Reduce Outage Time, Increase Employee Productivity, & Decrease Calls and Costs
Network outages cost real time and money. Every minute spent troubleshooting a dead connection is a minute of lost productivity. Our Remote Power Switch eliminates that troubleshooting by automatically power cycling your broadband modem the instant an outage occurs, resolving 60 to 70% of outages without any manual intervention. The result: less downtime, fewer support calls, and fewer daily disruptions.
